Provider resources

Open Arms assists health providers to understand the military experience and maintain clinical best practice.

VERA Login

Clinicians can access VERA via this link.

ADF Orientation Guide

This guide provides an overview of the Australian military experience, and Open Arms and Defence arrangements and resources in relation to providing services to veterans and current serving ADF members.

Mental Health Advice Book

The Department of Veterans’ Affairs (DVA) has developed an advice book to assist health practitioners to deliver the most effective mental health treatments for veterans. It draws on the latest Australian and international best practice guidelines for the treatment of common mental health problems. The book aims to update practitioners who regularly treat veterans, as well as inform those who may be less familiar with veterans’ mental health issues.

Smartphone App - DVA PTSD Coach Australia

The PTSD Coach Australia app was developed in order to help serving and ex-serving military personnel target symptoms in real time. Then, with the assistance of a health professional, use specific interventions to manage these symptoms. The app is based on evidence-based treatment as recommended in the 2007 Australian Guidelines for the Treatment of Acute Stress Disorder and Posttraumatic Stress Disorder, which were updated in 2013.

The use of new technology in mental health treatment offers the opportunity to enhance outcomes, reduce barriers and allow for easier access to support.

Dr Liam Connor, a clinical psychologist with Open Arms, recommends the PTSD Coach Australia mobile application for patients with trauma-related issues. In this YouTube video, Dr Connor discusses the PTSD Coach Australia app, highlighting areas of importance and utility from a clinician’s perspective.

At Ease Professional

For additional resources and online training regarding the treatment of mental health conditions in veterans, Open Arms providers should visit the At Ease Professional website.

Open Arms (VVCS) Practitioner’s Guide 

Open Arms provides comprehensive training prior to engagement:

  • The Open Arms (VVCS) Practitioner’s Guide is an online training program for Open Arms centre counsellors, Outreach counsellors and other Open Arms contracted providers.
    The guide highlights common mental health impacts that may result from a client’s exposure to military service and provides an overview of Open Arms clinical treatment expectations. It also alerts the practitioner to modern military psychological training enabling integration into treatment regimes if clinically indicated.  
  • The Understanding the Military Experience online training introduces practitioners to the military experience and potential traumatic exposure/s of current and former veterans and their families.

New users can access both The Open Arms Practitioner's Guide and Understanding the Military Experience through the DVAtrain registration page.

Other useful resources